Privacy notice for enquiries, quote requests, website use, and customer communication

For the purpose of the UK General Data Protection Regulation and the Data Protection Act 2018, Bristol & Bath Exterior Solutions acts as the controller of the personal data collected through this website, by phone, by email, and by WhatsApp when you enquire about domestic or commercial exterior cleaning services.

That normally includes your name, phone number, email address, property or site address, postcode, service enquiry details, scheduling preferences, message history, and any photos or files you choose to send to support a quote request.

Personal data is used to assess the job, prepare and send a quote, arrange a survey or booking where needed, reply to questions, keep a record of the work requested, and manage reasonable aftercare relating to an enquiry or completed job.

The main lawful bases relied on are legitimate interests for handling and administering incoming enquiries efficiently, and steps taken at your request before entering into a contract when you ask for pricing, availability, or a site visit. Where work goes ahead, some information may also be kept to perform the contract and maintain ordinary business, accounting, and insurance records.

Information is not sold. Data may be shared only where reasonably necessary with service providers that support the website, enquiry handling, file storage, accounting, communications, hosting, or legal compliance, and only to the extent needed for those services to function.

If a regulator, insurer, court, law-enforcement body, or professional adviser legitimately requires relevant information, disclosure may also take place where the law allows or requires it.

Enquiry and customer information is kept only for as long as it remains necessary for quoting, booking, customer-service follow-up, record keeping, complaint handling, tax and accounting obligations, insurance requirements, or the establishment, exercise, or defence of legal claims.

Retention periods vary depending on the nature of the enquiry and whether the work proceeds, but the aim is always to avoid keeping identifiable information longer than needed for a legitimate business or legal reason.

Under the UK General Data Protection Regulation and the Data Protection Act 2018, you may have the right to request access to the personal data held about you, ask for inaccurate information to be corrected, request erasure in some circumstances, object to certain processing, request restriction of processing, and ask for a portable copy of information where the law provides that right.

You may also complain to the Information Commissioner's Office if you believe your information has been handled unlawfully. Guidance and complaint routes are available at ico.org.uk. The business would, however, appreciate the chance to resolve any issue directly first where practical.

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