How complaints are handled
Complaints should be acknowledged, reviewed against the agreed scope, and responded to with a practical next step rather than generic reassurance.
Legal
Complaints procedure
The complaints page should show that issues are taken seriously, logged properly, and responded to in a calm operational way.
Fastest route for a live issue
Where the issue relates to a recent job, WhatsApp photos or a phone call is usually the fastest route because it allows the team to understand what the customer is seeing immediately.
Next step
If you already know the job, move straight to the quote route.
Call if you want to speak live, WhatsApp if photos explain the job faster, or use the quote page if you want the details landed properly in writing first.